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Frequently Asked Questions

  • Q What’s a medical mask? How is it better than a 2-ply or cloth mask?

    A medical mask provides physical barrier between the mouth and nose of the wearer and potential contaminants in the immediate environment. Unlike other masks, a medical mask meets very strict guidelines for filtration, splash resistance, and breathability. In addition to other criteria, a medical mask must have BFE (bacterial filtration efficiency) of 95% or higher.
    However, without filter layer, 2-ply and cloth mask offer inconsistent protection against pollution, viruses, or bacteria. Plus, cloth masks shed fibers every time they are laundered, making it even less effective over time.
  • Q Are your medical masks hypoallergenic? Are they latex free?

    A Yes! We wanted to make sure that our medical masks were both hypoallergenic and latex free, so we choose skin-loving latex free non-woven fabric with high breathability. They wouldn’t irritate even the most sensitive skin.
  • Q How will you follow my order?

    A When the goods are started to produce, we will take photos for the goods and send them to you. You can also send inspectors to our factories and examine the cargo. We will keep in touch with you in the whole production by e-mail or instant messaging, like Skype/Whatsapp, you can get the latest news about your order. After the goods are finished, we will packing them and take photos for the cargos before shipping.
  • Q Can I get a sample from your company? should I pay for the express fee?

    A If you ask for our regular sample, it is free to you. If you require a customized sample, we can negotiate your order in detail.
  • Q Can you do OEM?

    A Yes, We provide full customization according to the different needs of customers. 
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Kingstar Medical Products Co., Ltd. was founded in 1999, and we are a professional medical products enterprise.

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Phone: +1-7745190826
Email: sales@hbkingstar.com
Add: 2 Wenwei Rd., Zhanggou Town, Xiantao City, Hubei Province, China

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